Terms of service

Last updated 4 September 2026

These are the terms Maltira is provided under. They are written plainly because a term you cannot understand is not a term you have agreed to. They apply between Maltira and the business using it.

What Maltira is

Maltira is a service that brings a business's enquiries, website details and social posts into one place, and makes changes to connected platforms on your behalf. What it can and cannot do is described on our home page, including a list of what is not built yet. That list is part of these terms: we do not promise anything that is on it.

Early access

Maltira is early. Features will change, some things will be added, and occasionally something will not work. We will tell you when that happens rather than waiting for you to notice. If you need a finished, guaranteed product today, Maltira is not it yet, and we would rather say that up front.

Your account

You are responsible for keeping your Maltira sign-in to yourself. Tell us promptly if you think someone else has it. We create accounts for you rather than you signing up, so there is always a person to ring.

Access to your other accounts

To do its job, Maltira needs permission to act on platforms you already use — your website, your Facebook page and so on.

• We never ask for your passwords. We use credentials designed for the purpose, such as an application password or an access token.
• You can withdraw that access at any time, from the platform itself, without going through us.
• We only make changes you have asked for, or that you have asked us to make on your behalf as part of the service. Maltira writes to a clearly marked part of your website and leaves the rest alone.

You confirm that you are entitled to give us that access — that the website and accounts are yours or that you are authorised to act for whoever owns them.

Your content

What you write stays yours. We store it and send it where you have asked us to. You are responsible for what you publish through Maltira being lawful, accurate and yours to publish. We will not post anything on your behalf that you have not written or approved.

What we do not promise

We depend on other companies' systems. If Facebook rejects a post, if your web host blocks us, or if Google changes their API, Maltira will tell you honestly what happened — but we cannot guarantee those platforms will behave.

We do not guarantee uninterrupted service, and we do not guarantee that using Maltira will win you work. We do commit to telling you the truth about what has and has not happened, which is the thing this product is actually built around.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Beyond that, our liability to you in any twelve-month period is limited to what you have paid us in that period.

Payment

Fees, and what is included, are agreed with you directly before we start. There is no long contract. If Maltira stops being worth paying for, you should be able to stop paying for it.

Ending it

Either of us can end the arrangement with reasonable notice. When it ends:

• We disconnect from your accounts and delete the credentials we hold.
• You can ask for an export of everything we hold for your business, and we will send it.
• Changes already made to your website and posts already published stay where they are — they are yours, and we do not undo them.

Data

How we handle information is set out in our privacy policy, which forms part of these terms.

Changes to these terms

If we change these terms in a way that matters, we will tell clients directly.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

Maltira, United Kingdom. hello@maltira.co.uk