Terms of service

Last updated 5 October 2026

This page explains Maltira's service and commercial policy. Your agreed services, price and terms are recorded in one integrated Maltira customer agreement that you review and sign. There is no separate commercial agreement to sign alongside it.

What Maltira is

Maltira is software and a service set up around a business: it brings the business's enquiries and website details into one place, and makes changes to connected platforms on its behalf. Which parts are switched on is agreed with you, so no two set-ups need to be the same. What it can and cannot do is described on our home page, including a list of what is not switched on yet. We do not promise anything that is on that list.

This is early

Maltira is early. Features will change, some things will be added, and occasionally something will not work. We will tell you when that happens rather than waiting for you to notice. If you need a finished, guaranteed product today, Maltira is not it yet, and we would rather say that up front.

Your account

You are responsible for keeping your Maltira sign-in to yourself. Tell us promptly if you think someone else has it. We create accounts for you rather than you signing up, so there is always a person to ring.

Access to your other accounts

To do its job, Maltira needs permission to act on platforms you already use: your website, your Facebook page and so on.

• We never ask for the password you sign in with. We use a separate credential made for the purpose, such as a WordPress application password or an access token, which you can cancel without changing your own password.
• You can withdraw that access at any time, from the platform itself, without going through us.
• We only make changes you have asked for, or that you have asked us to make on your behalf as part of the service. Maltira writes to a clearly marked part of your website and leaves the rest alone.

You confirm that you are entitled to give us that access: that the website and accounts are yours, or that you are authorised to act for whoever owns them.

Your content

What you write stays yours. We store it and send it where you have asked us to. You are responsible for what you publish through Maltira being lawful, accurate and yours to publish. We will not post anything on your behalf that you have not written or approved.

What we do not promise

We depend on other companies' systems. If Facebook rejects a post, if your web host blocks us, or if Google changes their API, Maltira will tell you honestly what happened, but we cannot guarantee those platforms will behave.

We do not guarantee uninterrupted service, and we do not guarantee that using Maltira will win you work. We do commit to telling you the truth about what has and has not happened, which is the thing this product is actually built around.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Beyond that, our liability to you in any twelve-month period is limited to what you have paid us in that period.

Trying it first

Before you commit, we can set up a demo of Maltira shaped around your business. Your 48 hours with it start the first time you sign in to the demo, not when we send you the details. A demo is not a licence.

Licence and payment

Maltira is provided under a 12-month licence. You can pay for the year up front or in monthly instalments. The price depends on how much your set-up does, and it is agreed with you, together with what is included, before we start. The details, including the agreed Start Date, are set out in your one integrated customer agreement. The Start Date and the date your workspace goes Live are recorded separately.

Maltira is not VAT registered. No VAT is charged.

Cancelling, pausing and coming back

• Refunds are worked out in whole monthly service periods, never by the day. If you paid for the year upfront, an effective cancellation refunds each full unused monthly service period. A monthly period already started is not refunded. Future monthly instalments stop from the effective cancellation boundary. Any payment taken after payments should have stopped is refunded in full.
• If a payment fails, Maltira tells you by email. You have 7 calendar days to put it right, starting when Maltira has confirmation that the email was delivered or contacted you directly, whichever is first. If it remains unresolved, your account moves to Hold: Maltira stops posting, publishing, sending or spending for you; enquiries still arrive and nothing is deleted.
• You can request Standby for 30, 60 or 90 days. Monthly payments and Maltira's real-world actions pause; data is retained. Your term is extended by the Standby time actually used. Standby is different from cancellation or Hold.
• After closure or an unresolved failed payment, your workspace is retained for one year so you can return. Before permanent operational deletion, Maltira makes a final export available. A permanently deleted workspace cannot be recovered; returning afterwards requires a new workspace.

When it ends

• We stop acting on your accounts. You can also withdraw any access you gave us yourself, from the platform it belongs to, at any time.
• You can ask for an export of everything we hold for your business, and we will send it.
• Changes already made to your website and posts already published stay where they are. They are yours, and we do not undo them.

Data

How we handle information is set out in our privacy policy and the integrated customer agreement.

Support

The in-product Support area is the primary route for support. We acknowledge receipt of your request and let you know that someone from Maltira will be in contact shortly. We do not promise fixed support hours, a response or resolution within a specific period, or guaranteed telephone support. Urgent issues may be prioritised internally without creating a time promise. The Maltira Founder owns final V1 escalation. We cannot guarantee the availability or recovery time of third-party providers.

Changes to these terms

If we change these terms in a way that matters, we will tell clients directly.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

Maltira, United Kingdom. hello@maltira.co.uk